Privacy Policy
Privacy Policy
Thank you for choosing Dialytx. Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
- Information We Collect
- Uploaded Data:
Audio recordings, chat logs, transcripts, and associated metadata that you upload for analysis. - Personal Information:
Name, email address, company information, phone number, and login credentials. - Usage Information:
IP address, browser type, device information, pages visited, timestamps, and system usage patterns. - Location Data:
General location data, if you grant permission. - Cookies and Tracking Data:
We use cookies and similar technologies to enhance your experience, analyze trends, and improve our services.
- How We Use Your Information
We use your information for the following purposes:
- Service Delivery:
To analyze customer service calls and chats, generate reports, score interactions, and flag calls that may require review. - Service Improvement:
To enhance the performance, features, and security of Dialytx. - Customer Support:
To respond to inquiries and support requests. - Communications:
To send service-related announcements and marketing communications (you may opt-out at any time). - Compliance and Protection:
To comply with legal obligations and protect the rights, property, and safety of our users and third parties.
- Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to track activity on our service and hold certain information. You can control the use of cookies through your browser settings, but if you choose to disable cookies, it may limit your use of certain features.
- Data Sharing and Disclosure
- We do not sell or rent your personal data. We may share information with:
Service Providers:
Trusted partners who assist us in operating our services (e.g., cloud hosting, analytics, customer support), under confidentiality agreements. - Legal Authorities:
If required by law or in response to valid legal processes. - Business Transfers:
In connection with any merger, sale of company assets, financing, or acquisition.
You may request an up-to-date list of service providers by contacting us at info@dialytx.ai
- Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption at rest and in transit.
- Access control and authentication mechanisms.
- Infrastructure security practices with reputable providers.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
- Data Retention
We retain uploaded call and chat data, personal information, and usage data for as long as necessary to fulfill the purposes outlined in this policy. Different types of information may be retained for different periods, depending on applicable legal, regulatory, or operational requirements.
You may request deletion of your data at any time by contacting us at info@dialytx.ai
- Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain types of processing.
- Withdraw consent where applicable.
To exercise any of these rights, please contact us at info@dialytx.ai. We may require verification of your identity before responding to such requests.
- International Data Transfers
If you are accessing Dialytx from outside of the united states, please be aware that your data may be transferred to, stored, and processed in the united states where our servers are located. We take appropriate measures to ensure your data is protected in accordance with applicable laws.
- Children's Privacy
Dialytx is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have collected data from a child without parental consent, we will take steps to delete the information.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the new policy on our website and updating the “Last updated” above.
- If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the new policy on our website and updating the “Last updated” above.