FEATURES
Smarter
Insights,
Happier
Customers!
No more waiting months for improvements! Dialytx saves you time and money by delivering smarter analysis and cost-effective reports.
70%
Annual cost savings
80%
Less quality team members
5x
Analysis capacity
- Call score
- Skills scoring
- Call summary
- Flagging calls
- Market analysis
- Detailed reports
- Transcription
- Issues analysis
- Competitor analysis
The best part ? There’s still so
much more to dive into!
Quality
Assurance
Automation
Automatic call scoring
Dialytx automatically score customer service interactions like calls or chats based on a customizable criteria to fit different companies needs.
Call summary
AI detects customer inquiry and interaction activity/outcome along with any unresolved issues and the corresponding ticket details.
Flagging problematic calls
Automatically score calls and flag calls with low score or critical issues for faster reviews
Soft skill analysis
Dialytx detects agent sentiment, professionalism, and communication skills to ensure pleasant interaction.
Compliance with company protocols analysis
Dialytx detects compliance with specific interaction protocols like identity verification, greetings, farewell, sensitive information and escalation handling.
Technical skills analysis
Measure FCR, and assess resolution clarity.
Analytics, Business Intelligence
Detailed reports
Track progress for all agents and calls from one comprehensive dashboard.
Company-wide customer issues analysis
Don’t just rely on call categories. Discover customers pain points within each category.
Competitor analysis
Detect mentions of other competitors to know what you are missing.
Brand image analysis
Identify customer feedback from recorded calls and analyze it to deliver deep insights into how customers perceive your brand.
Market gaps analysis
Detect user requests that are not currently supported and build what your users need.
Call transcription & redaction of sensitive info
Transcribe calls from all languages and redact important information for better privacy.
API Integration
Integrate.
Accelerate.
Succeed.
Boost your workflow with Dialytx API. Our API integration allows you to streamline workflows, reduce manual work and communication overhead, and keep everything in sync so you can focus on what matters most.
- Automate call uploads with your recording system.
- Sync employee data with internal HR Databases
- Trigger workflows based on AI detections
- Integrate with your internal BI tools and dashboards
