WE ARE
Dialytx.
About
At Dialytx, we believe that every customer interaction is an opportunity to excel. Founded on the vision of transforming quality control in customer service, our mission is to empower support teams, QA professionals, and contact centers with cutting-edge, AI-driven insights—24 hours a day, 7 days a week.
Story
Dialytx was born from a simple idea: automate in-depth quality control so businesses can focus on what matters most—delivering exceptional customer experiences. Frustrated by outdated manual processes and the inevitable human bias that comes with them, our founders set out to create a solution that not only streamlines quality assurance but also provides actionable intelligence. Today, we proudly serve companies of all sizes, helping them save costs, scale operations, and maintain the highest standards of quality.
What we do
We leverage advanced artificial intelligence to analyze every call, chat, and customer interaction with precision. Our platform is designed to:
Automate Quality Assurance
Our system continuously monitors agent interactions, detecting issues as they happen rather than months later.
Enhance Agent Performance
From soft skills and compliance with protocols to technical skills and accurate resolution documentation, our analytics ensure every agent reaches their full potential.
Eliminate Human Bias
With our neutral AI QC agent, every analysis is objective and data-driven.
Deliver In-Depth Business Insights
Beyond standard call categorization, we uncover the subtle signals that reveal customer sentiment, brand perception, and market gaps.
84%
Soft skills score
What we do
Our process is designed to be as adaptable
as your business
[01]
Configure
We understand that every company is unique. Dialytx offers comprehensive, configurable parameters that align with your specific needs.
[02]
Connect
Seamlessly integrate with our user-friendly API to automatically add calls and chats for continuous, real-time analysis.
[03]
Succeed
Enjoy scalable, accurate quality control and discover the powerful insights that drive improved performance and customer satisfaction.
Not just about technology — it’s about Transformation
Our impact
Cost Efficiency
Significantly reduce quality assurance team costs by automating extensive call analysis.
Scalability
Transition from manual review of minutes to automated analysis of hours, ensuring no interaction is overlooked.
Quality Improvement
Catch issues in real time, maintaining high standards across all customer interactions.
Unbiased Evaluation
Rely on impartial, AI-powered assessments that eliminate the inconsistencies of human judgment.
Welcome to a new era of quality assurance. Welcome to Dialytx.
Discover how Dialytx can revolutionize your customer service experience. Reach out to learn more about our solutions, explore our API integrations, or start your free trial today.
Why Choose Us
Our commitment to excellence is matched only by our dedication to our clients. Whether you’re a support team looking to improve customer satisfaction or a QA team striving for operational excellence, Dialytx provides the robust features and reliable insights you need to drive success.
Join us on a journey toward smarter, more effective quality control.
