Customer support quality
assurance with 100% accuracy.
Automating quality control for customer service interactions through AI
20
Flagged Calls
73
Call score of 100
- Solved
- Valid call
- Completed
- Needs review
Invalid
30%
valid
70%
Just a glimpse — there’s so much
more to discover!
How it works
Upload
You upload agents calls to Dialytx dashboard
Process
Our AI processes your calls for automatic assessment
Flag
AI flags calls that require review so that you only listen to what matters
Monitor
Monitor all agents & calls scores including soft skills and technical skills
Excel
Extract in-depth business insights directly from customer interactions
Key Benefits
Key Benefits
AI call analysis
Automatically score calls and flag the ones with low score or critical issues for faster actions.
Bias elimination
All agents are subject to the same evaluation criteria to make results more consistent and eliminate bias.
Accuracy & speed
Human QA agents get tired and take their time. AI reviews thousands of calls without tire in no time.
Cost efficiency
More automation is less operations. More cost savings.
KPIs tracking
Automatically track calls scores, agents scores, soft skills, technical skills, adherence to company guidelines, FCR and many more.
Business insights
Customer feedback is invaluable. Don’t let it go unheard. Dilaytx analyzes feedback to extract precious insights.
Your 24/7 AI Quality
Assurance Team.
Take your business to the next level with Dialytx!
Time is Money — Save Both with Dialytx!
Say goodbye to long delays and wasted budgets. Dialytx analyzes calls once uploaded. Immediate timeframe and financial impact.
5x
Analysis capacity increase
With our smallest plan, you can analyze 5x more calls than what a typical human agent does and also much much faster.
70%
Annual cost savings
Quality control automation with Dialytx is estimated to reduce quality teams cost by 70% or even more while extracting more details & being much faster.
80%
Less quality team members
Dialytx listens to a lot of calls and flags the problematic ones for quality teams. Dialytx also flags the segments of the calls with issues so that you only listen to what matters.
API Integration
Integrate.
Accelerate.
Succeed.
Boost your workflow with Dialytx API. Our API integration allows you to streamline workflows, reduce manual work and communication overhead, and keep everything in sync so you can focus on what matters most.
- Automate call uploads with your recording system.
- Sync employee data with internal HR Databases
- Trigger workflows based on AI detections
- Integrate with your internal BI tools and dashboards